Omnichannel and Multichannel Customer Experience Management Solutions
Over the last 26 years we have successfully provided a host of services for local, regional and international customers, including Fortune 500 companies.
We deliver customer interaction programmes directly, and we host and stand up local operations for international BPO providers entering or expanding in this market — two service models under one roof, both backed by AI and automation working alongside our people.
Direct Outsourcing
Full-service delivery under DirecOne management. We provide the labour, supervision, facility, technology and telecoms, and carry the KPI and quality commitment end to end. Voice and non-voice, including back-office processing, claims handling and moderation.
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BPO Incubation and Expansion
De-risking a provider's entry into the Trinidad and Tobago market, or scaling an existing operation at speed, by hosting and standing up capacity locally before they commit to their own footprint. We have delivered both.
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26+
Years of contact center operations
350
Seat capacity, expandable on demand
150+
Production seats available immediately
2 wks
To first agent live on a pilot