BPO Incubation and Expansion

Ready when you are

Capacity at your scale

Start immediately on 150+ production seats. Beyond that, we purpose-build: our group develops and rolls out complete facilities to whatever capacity your operation requires — on aggressive timelines, closely project-managed from site works and workstation deployment through connectivity, security and go-live.

Why DirecOne

Leasing seats is easy. Operating in Trinidad is earned.

• 26 years in this market — not a satellite

  Trinidad and Tobago is not one location among many for us: it is the only market we have ever operated in. Every labour cycle, every regulatory shift, every hiring season since 2000 — we ran contact center operations through all of it.

• An operator, not a landlord

  The building is the easy part. What decides your programme's outcome is recruitment velocity, industrial relations and union dynamics, statutory compliance, training and retention — capabilities a facility provider cannot hand you with the keys.

• Infrastructure our group owns, not rents

  Trinidad sits at the convergence of multiple independent international submarine cable systems, feeding group-owned telecoms carriers and ISPs behind the site with five international fibre routes and dual redundant links — a depth of underwater connectivity ONLY a handful of nearshore destinations can claim at all. When your uptime depends on the network, it matters whose network it is.

• Facilities built to your spec

  If your ambition outgrows any existing floor — ours included — our group develops purpose-built facilities and rolls them out to your capacity, closely project-managed from site works to go-live. Modern is something we build, not something we hope to lease.

Track record

Proven delivery, not just available space

• Market entry delivered for a major North American BPO, now operating independently on 200+ seats.
• Rapid expansion delivered for a major international BPO already in market: circa 150 additional seats live in two weeks — a partner we hosted in Port of Spain for over two years before their move to a purpose-built facility developed within our group, where they remain our tenant today.
• Close to 600 seats delivered combined across build-out and expansion for other BPOs.

What we handle

Full-lifecycle market enablement

26 years successfully navigating the local operating environment, on your behalf:

• Site Selection Across the Country

  We evaluate real estate nationwide against talent catchment, transport and amenity, rather than steering every client into one building.

• Industrial Relations and Labour Compliance

  Local labour law, union dynamics, employee relations and statutory obligations navigated to mitigate exposure and protect outcomes.

• Talent Acquisition and Workforce Management

  Recruitment classes of up to 30 agents, filled in as little as two weeks, with screening, onboarding, payroll, attendance and retention handled.

• Turnkey Facility Buildout

  Site works, workstation deployment and local vendor sourcing, from ISP provisioning through to furniture procurement.

• Technology and Automation

  Platform agnostic with delivery experience across NICE, Five9, Genesys and others. We host client technology or operate a client-owned stack, and deploy AI and automation alongside human agents.

Take what you need

Modular services

Every engagement is modular — take the full turnkey stand-up, or exactly the services you need, each available stand-alone.

• Workstations as a Service

  A secure, access-controlled facility with ergonomic, plug-and-play ready workstations — controlled badge entry, 24/7 CCTV surveillance, and backup power from UPS plus a weekly-tested generator. Rapid deployment without upfront capital investment or long-term infrastructure commitments.

• Device as a Service

  Fully provisioned, pre-configured equipment for every workstation — computer, monitor and peripherals — optimized for performance, security and network compatibility, with dedicated technical support for DirecOne-issued equipment. Scales quickly for surge capacity or long-term assignments.

• HR & Payroll Support as a Service

  A stand-alone turnkey HR service: general HR administration, end-to-end recruitment, employee relations, industrial relations guidance, and complete payroll processing with statutory compliance — aligned with Trinidad and Tobago labour legislation throughout.

• Dedicated Internet Access

  Custom connectivity packages designed around your bandwidth, uptime and redundancy requirements, delivered on infrastructure with dual redundant fibre links and group-owned carriers.

• Over-spill Routing and Site Redundancy

  As a NICE inContact regional partner, DirecOne can integrate call routing with other NICE inContact users — enabling shared volumes, over-spill handling, and a redundant nearshore site that expands the geographic portfolio you present to your own clients.