Let us enhance your Customer Experience in Trinidad and Tobago.
DirecOne is fully equipped and well-positioned to deliver integrated customer management solutions across the globe. At DirecOne, your customers are our customers.
We deliver customer interaction programmes directly, and we host and stand up local operations for international BPO providers entering or expanding in this market — two service models under one roof, both backed by AI and automation working alongside our people.
DirecOne is a dynamic full capability Omnichannel Contact Center providing integrated customer experience and management solutions to clients across the globe. We are pioneers and leaders located Nearshore (the Caribbean). Our commitment to excellence in Customer Experience and service delivery has created the base for our solid corporate reputation in the contact center industry. Our strength in the industry is bolstered by our place within our parent company, The Gillette Group, a stalwart in Caribbean business for the last forty-two (42) years.
Two more advantages few nearshore destinations can match: a native English-speaking workforce, and real geographic security — Trinidad, where every DirecOne operation is based, has never recorded a direct hit from a hurricane of Category 2 or higher.
42
Years of The Gillette Group in Caribbean business
2000
DirecOne founded in Trinidad and Tobago
24/7
Contact center operations
Fortune 500
Companies among our clients
Testimonials
What our clients say
“DirecOne has much to be proud of. We have compared you to the best we have seen and the comments reflected in this presentation are based on this assessment strengths: Recognition that end-user and client satisfaction is critical to success; Highly motivated management, staff and employees; Recruitment procedure (Interviews and testing); Incentives program (PRIDE); Extensive training and testing; Focus on Quality.”
Monica Wolfe
Senior Consultant
“For 5 years DirecOne performed lead generation services for Scotiabank, Trinidad and Tobago. Their sales channel was very successful; our Scotiabank International Marketing (Headquartered in Toronto, Canada) gave the approval to dial into other Caribbean territories such as Barbados and Jamaica to which success was maintained.”
Wendy Bell
Marketing Manager, Scotiabank International
“First and foremost, a special thank you to each of you for all of your hard work and passion helping our customers for the past few years! Impressive creativity and determination resulted in incredible programs that focused on our customers and DirecOne employees. On behalf of Sprint, thank you.”
Jon Carlson & Dana Martinez
Sprint
“DirecOne supported Social Media Engagements for the Office of Disaster Preparedness and Management, a Division of the Ministry of National Security of the Republic of Trinidad and Tobago (ODPM) from August 2013 to April 2016. DirecOne successfully performed a detailed and comprehensive Scope of Works 24/7 to meet the emphasis on public safety.”
Dr. Stephen Ramroop
Chief Executive Officer, ODPM