Let us enhance your Customer Experience with the Nearshore Advantage.
DirecOne delivers integrated customer management solutions Nearshore, from Trinidad and Tobago, with a native English-speaking team working in Atlantic Standard Time, aligned to US business hours — directly, or by hosting local operations for BPO providers entering or expanding in this market: two service models under one roof.
Direct Outsourcing
Turnkey CX Management
Full-service delivery under DirecOne management — labour, facility, technology and the KPI commitment, end to end.
BPO Incubation & Expansion
Seat Hosting & Market Entry
We host and stand up local capacity so you can enter or scale in Trinidad and Tobago before committing to your own footprint.
About DirecOne
We deliver customer interaction programmes directly, and we host and stand up local operations for international BPO providers entering or expanding in this market — two service models under one roof, both backed by AI and automation working alongside our people, and answered, always, by someone who knows when a script has stopped being the right tool.
DirecOne is a dynamic full capability Omnichannel Contact Center providing integrated customer experience and management solutions to clients across the globe. We are pioneers and leaders located Nearshore (the Caribbean). Our commitment to excellence in Customer Experience and service delivery — the judgment calls as much as the metrics — has created the base for our solid corporate reputation in the contact center industry. Our strength in the industry is bolstered by our place within our parent company, The Gillette Group, a stalwart in Caribbean business for the last forty-two (42) years.
More about DirecOne26+
Years of contact center operations
350
Seat capacity — 150 available immediately
2 wks
To first agent live on a pilot
97%
CSAT — Kajabi client testimonial
Testimonials
What our clients say
97% CSAT
“As a customer of DirecOne, they have always made me feel like I'm their top priority 24/7 with white-glove treatment.”
Rick Sanchez
Director, Customer Support, Kajabi
15+ years
“Based on their performance, reliability, and long-term commitment to our operational success, I confidently recommend DirecOne as a vendor for telecommunications and customer support services.”
Yvonne Sarabjit
Senior Manager, Contractor Management, TSTT
5 years
“For 5 years DirecOne performed lead generation services for Scotiabank, Trinidad and Tobago.”
Wendy Bell
Marketing Manager, Scotiabank International
More client stories
“DirecOne has much to be proud of. We have compared you to the best we have seen and the comments reflected in this presentation are based on this assessment strengths:
- Recognition that end-user and client satisfaction is critical to success
- Highly motivated management, staff and employees
- Recruitment procedure (Interviews and testing)
- Incentives program (PRIDE)
- Extensive training and testing
- Focus on Quality.”
Monica Wolfe
Senior Consultant
“First and foremost, a special thank you to each of you for all of your hard work and passion helping our customers for the past few years! Impressive creativity and determination resulted in incredible programs that focused on our customers and DirecOne employees.
On behalf of Sprint, thank you.”
Jon Carlson & Dana Martinez
Sprint
“DirecOne supported Social Media Engagements for the Office of Disaster Preparedness and Management, a Division of the Ministry of National Security of the Republic of Trinidad and Tobago (ODPM) from August 2013 to April 2016.
DirecOne successfully performed a detailed and comprehensive Scope of Works 24/7 to meet the emphasis on public safety.”
Dr. Stephen Ramroop
Chief Executive Officer, ODPM
Ready when you are
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A direct conversation with DirecOne's operations leadership, not a relay through an account manager. Expect a ballpark on scope and timeline before the call ends. No obligation to move forward.
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